Refund Policy

Last updated: February 22, 2026

30-Day Money-Back Guarantee

We want you to be completely satisfied with Encrypted Notes. If for any reason you are not happy with your purchase, we offer a full refund within 30 days of your initial payment — no questions asked.

How to Request a Refund

To request a refund, simply:

1. Send an email to [E-MAIL] with your account username and the reason for your refund request (optional)
2. We will process your refund within 5–10 business days
3. The refund will be issued to your original payment method via Paddle, our payment provider

Refund Eligibility

• First-time purchases: Full refund within 30 days of the initial subscription payment
• Renewal payments: Refund requests for renewal payments must be made within 7 days of the renewal charge
• Upgrades: If you upgrade your plan, the 30-day period applies from the date of the upgrade

After a Refund

Once your refund is processed, your account will be downgraded to the free tier. Your data will remain encrypted and accessible. You will not lose any of your existing notes.

Subscription Cancellation

You can cancel your subscription at any time. After cancellation, you will continue to have access to paid features until the end of your current billing period. No further charges will be made.

Payment Processing

All payments and refunds are processed by Paddle, which acts as our Merchant of Record. Refund processing times may vary depending on your bank or payment provider.

Contact

If you have questions about refunds or need assistance, please contact us at:
Cloud Surfers GmbH
[ADRESSE]
Email: [E-MAIL]